TERMS & CONDITIONS

The use of services provided by Canns Models Ltd constitutes your acceptance of the following terms and conditions. They take effect from the date on which you first use our website or purchase from us. This includes Website, Amazon & eBay sales.

Guarantee

In addition to your statutory rights, we offer a 6 month warranty on all our products as standard. This covers your item(s) against any  defects present due to the manufacturing process and does not include consumable parts. Most manufacturers offer a further 6 months on items purchased from us. When buying brand-new Hornby items, you will receive a full 12 months warranty. If an item is replaced by Canns Models Ltd, the guarantee of the replacement item will be reduced (If a replacement loco was returned at only 7 months old, your new loco will only carry a 5 month guarantee).

Defects that will be evident immediately upon delivery are required to be reported to us within 72 hours (3 Days) of receiving the item. Defects not reported within this time are exempt from the guarantee and will not be refunded or replaced. 

If any work such as adding modifications to any model will make your guarantee invalid. This includes trying to fix locomotives, including fitting DCC Decoders. 

Returns policy

Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights. 

To return a unwanted item(s) please make sure they are in a unopened & untouched condition. If the packaging has been opened the return will be refused.

To return a damaged or faulty item(s) Please contact us on info@cannsmodelsltd.co.uk where we will offer you a refund or replacement (Subject to availability).  

Unwanted item(s), the buyer (you), will pay for the return postage. Damaged or Faulty item(s) we will pay for the postage by refunding the amount with the payment method you originally used to place the order. 

You will need to send us a copy of the receipt (Photocopy will be acceptable) on your return. If no receipt is sent, we will redeliver you the goods within 7 days. 

Postage

We always endeavour to provide the quickest and best service possible. Standard delivery can take 2-3 working days to arrive after the date of dispatch. We cannot guarantee that all 24 hour deliveries will arrive the following day. 

Orders are shipped in order that they arrive in. Usually parcels are dispatched 24-48 from the time of the order but can take 24 hours longer at busier periods such as Christmas.

Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country. We do not pack an invoice in the parcel for security reasons but we will email you a copy on the date of dispatch.

Pricing Errors

The price you pay will be the current price advertised on www.cannsmodelsltd.co.uk excluding any items that have been priced in error, we will not honor them, but will notify you of the correct price if you wish to accept or decline the order. 

Refunds

If you are due a refund, you will receive this on your original payment method such as Credit/Debit card or PayPal. PayPal refunds are usually instant and will be available in your PayPal account (But we cannot promise this if you paid by Credit/Debit card though PayPal). Credit/Debit Cards can take up to 5 working days for funds to reach your account.

We hold no responsibility for any fees you may receive for using Credit/Debit Cards or PayPal. We hold no responsibility for charges to International Customers. 

Orders

We will only post to the address that you use while making the order. Once that order is submitted, address changes cannot be changed.

All parcels will be Tracked or Sign For, this is the safest way for both us and you the customer. 

Both the seller (us) and the buyer (you) have the right to cancel any order. To cancel an order please do contact us within 7 days. 

Any questions or concerns please do contact us

Email - info@cannsmodelsltd.co.uk

Phone - 01837 352037

Canns Models Ltd

Company Number - 12195781

VAT Number - GB 333 2465 22

Registered office address

Bickleigh, Bridestowe, Okehampton, Devon, EX20 4ER